Customer feedback is key to the success of any business and Dicom take great care in listening to and noting customer feedback. After each installation, a simple customer questionaire is sent to customers asking them to complete and return to Dicom. Each returned document is checked and the stats are recorded.
Here are a few comments we recieved:
• Thank you for an efficient installation. Your team were well prepared and worked in a safe manner. The 2 machines are now in place and yesterday we produced our 1st bale. (Misubishi in Livingston. 2xA650 balers)
• Excellent pitch provided by Davie Knowles got us started on the right feet. I would recommend the provider and equipment to anyone. (Glenmorangie, Broxburn. A650 baler)
• In general the service is very good and we are very happy. (V8 Gourmet Limited, London. CE15 Portable)
• Good service. Everything working fine. No problems. (Trago Mills Group. 3000 refurb static)